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Frequently Asked Questions

How can I set up my account?

Can multiple people in my organization use my account to order?

Yes! You can go to ‘My Account’ and as an admin user you can create multiple users for your Business. We shall send them their unique login ID linked to your business account and you can still continue to be the admin.

Payment Methods

Which methods of payment do you accept?
  • Internet Banking
  • Cash On Delivery (Only for business customers)
  • Credit on Request (On Select items for business customers only)
How can I avail credit benefits for my purchases?

You can ask your Account Manager to help you to apply for credit. Thereafter our credit team shall verify the same. Once verified your credit payment mode will be activated within 7-10 working days.

Can I avail credit on all items?

Credit payment mode is available on most items except Furniture, Corporate Gifting & Technology Products.

What is the credit period?

7 – 15 days, subject to your credit limit.

How much credit can I avail?

The credit limit varies from business to business depending on their size and volume of purchase. Your credit limit would be defined after we receive your credit application. It would change from time to time basis your payment track record


How do I track my order?

You can call the customer care number on 08035017181

Can I get free shipping/ Delivery?

We offer free shipping on all orders above 50,000 naira within Lagos city. However, outside Lagos, an additional charge will be applicable if the order is below the limit.

How do I cancel my order?
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